Shopper Journey

On the lookout for innovative shopper research tools? Tobii Technology, the global market leader in eye tracking, recently came up with a new eye tracking system called Tobii Glasses™.
The wearable system consists of a pair of glasses, a data recording box, and IR markers for designating the Area of Analysis on a store shelf. [...]

German shoppers are very price conscious and used to giving up on the shopping experience.

But the grocery store next to my home seems to be going a bit too far! Tampons, remedies (anti-virus), dish liquids and batteries next to food products, altogether in one price-promotion box (don’t perishable products like cream cheese and milk [...]

Unfortunately, most retailer advertising in Germany is (still) price driven, hard selling and not very creative.
But there are some exceptions – like the posters by pet food retailer Fressnapf.
Tomorrow March 24th, at the Retail Advertising Summit in Wiesbaden, Fressnapf will be honored with the Merkur Award for creative trade communication. My esteemed colleague, Leo [...]

My apologies but I abandoned this space for a couple of weeks due to the fact that I was in Milan for work. But I have come back richer from the experience. Or I should say poorer from the shopping!

Not only was it great fun to work with an Italian-Brasilian-German-Russian-British team, but Milan [...]

A foundational aspect of any relationship a brand has with its customers or shoppers is to ensure passionate and dedicated employees. Because they are one of the main drivers of a good brand experience. Especially in the retail sector, they are the face and voice of the brand.

While many retailers and restaurants are only [...]

Packaging design has become one of the most important factors to be succesful at the retail shelf in the FMOT.
Especially in commoditized categories, it is crucial to make the packaging interrupting shoppers, providing clear differentiation as well memorable experiences.

Tissue brand Kleenex, owned by Kimberly-Clark, is a great benchmark: they obviously know that today’s retail [...]

A brilliant store window idea by the Japanese designer Tokujin Yoshioka, developed for Maison Hermès in Japan. Two LED screens are projecting a blowing woman, two swaying scarfs and I guess two ventilators. That’s all. Beautifully simple!

Watch the video of the installation below.

Found at Designboom.com

While it has become a bit boring to see all these groups of people randomly breaking out in songs or dances at public places (just see here or here or here), this is one of the more inventive social media ads:
Some weeks ago in October, Improv Everywhere was sponsored by Cadbury’s Trident brand to put [...]

Especially in today’s situation of unbalanced power between manufacturers and retailers, where retailers are not allowing brands to act as they would like to in their own space or stores that much anymore, package design has become one of the most important “media channel” within the communication mix.

Pharma brand Help Remedies obviously thought about [...]

Yesterday, I went to a REWE store. I was curious to see how REWE is attracting and engaging shoppers for their new Premium Private Brand “Feine Welt” (read former post here)
The “Feine Welt” purpose is to offer delicious food from around the world for an affordable, low price. So, the in-store communication should have [...]